Return
Return Policy
We aim to ensure a smooth and hassle-free return process for our customers. Please read the following return policy carefully:
1. Eligibility for return:
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Customers can request a return within 14 days of receiving the goods.
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The item must be unused, in the original packaging and in the same condition as received.
Return methods:
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ATM: If the item was delivered via an ATM, you can return it using the same method.
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Shipping by post: If the item was delivered by post or courier, it must be returned via postal services to the address specified by us.
Return process:
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To initiate a return, please contact our customer service team by email at Email [solixainfo@gmail.com] and provide order details.
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You will receive detailed information on how and where to return the product.
Return shipping costs:
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The customer is responsible for return shipping costs unless the item is defective or we made an error in the order.
Return Processing:
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Once we receive and inspect the returned item, we will process your return within 7-10 business days.
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Refunds will be made to your bank account from which you paid for the goods.
Write to us
Contact us and let us know how we can help you. Have questions but not sure who to contact? Get in touch and a member of our team will get back to you.